I. Introduction
When you use Meshwar App, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights information about our privacy practices and provides summaries of the data we collect and how we use it.
II. Data collections and uses
A. The data we collect
- provided by users to Meshwar
- created during use of our services
- from other sources
Account information: We collect data when users create or update their Meshwar accounts, or place orders via guest checkout features. This includes first and last name, email, phone number, login name and password, address, profile picture, user settings (including accessibility settings).
Location data: We collect precise and approximate location data from drivers’ and delivery persons’ mobile devices when the Meshwar app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
User content: We collect data (including chat logs and call recordings) when users contact Meshwar customer support, provide ratings or feedback for drivers.
Travel information: We collect travel itinerary information, including times and dates of upcoming rides
III. How we use data
Meshwar uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:
- to enhance the safety and security of our users and services
- for customer support
- for research and development
- to enable communications between users
- for marketing and advertising
IV. Sharing of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share information with third-party service providers who assist us in operating our app and conducting our business, provided those parties agree to keep this information confidential.
V. Security
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
VI. Data retention and deletion
Meshwar retains user data for as long as necessary for the purposes described above. Users may request account deletion through the Meshwar apps.
Following an account deletion request, we delete the user’s account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute). For drivers and delivery persons, this generally means that we retain certain of their data for as long as necessary for actual or potential tax, litigation, or insurance claims. For rider and order recipients, we generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.